"Overt intelligence", Information Strategy, septembre 1997
"We are service providers in a field that deals with immaterial things : information and knowledge. We are industrial subcontractors. We do not believe in widgets, but we try to take the same approach as someonewho supplies them. We don't teach people what strategy they should have. We try to provide them with the right resources and resourcing techniques so they can make their own decisions, and make better decisions".